Frequently Asked Questions (FAQs)
Do you offer free shipping?
Yes! We offer free shipping within the United States on all orders—no minimum required.
How long does it take to process my order?
Orders are typically processed within 1–4 business days (Monday to Friday). Orders placed on weekends or U.S. public holidays will begin processing the following business day.
Do you accept returns?
We accept returns on all items within 65 days of delivery. Returned items must be in new, unused condition with original packaging intact.
Is return shipping free?
Marivienne covers the full cost of return shipping, so you will never be charged for returning eligible items.
How long does it take to receive my refund?
Refunds are typically processed within 20 business days after your returned item has been received and inspected. You will also receive a confirmation email once your refund has been issued.